Shipping Policy
We at Alok Agencies, strive to provide the best quality of products and service to our customers.
Every order leaves our warehouse is guaranteed to be in good condition.
ONLINE ORDERS
- All orders made to our website (www.alokagencies.com) are ready to ship and are usually shipped within 24 hours
- We will send you a tracking id on your registered mobile number once your order is dispatched.
- You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery.
- The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. You are requested to arrange for your own laborers/ manpower to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.
- Please note that any failed delivery due to any refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
OFFLINE ORDERS
- All our offline orders are on ex-factory terms.
- Someone from our logistic team will reach out to you at the time of dispatch to discuss your shipping options and arrange the same.
- Delivery time as promised at the time of taking your order.
- Imported goods may be subject to late shipment due to factors out of our control (port congestion, shipping line delays, etc.)